Managing Through Chaos: Tools, Tips and Techniques to Set Priorities and Make Effective Decisions Under Pressure.

    /Chris  /DeVanyspeaker of compliance global
    Speaker: Chris DeVany
    Duration: 90 Minutes
    Product Code: 700079
    Level: Beginner
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overview

This highly interactive seminar offers you and your team an array of practical tools to help you get things done in today's chaotic and constantly changing work stress environment. You’ll learn practical techniques for making structured decisions—even under pressure—to earn buy-in from bosses, coworkers and customers. In a workshop environment, you will participate in valuable exercises utilizing real-world case studies. You'll emerge with an action plan you can use right away to master expanding workloads and complex decisions.

why should you attend

• Reduce, clarify and eliminate chaos within your control
• Identify, analyze and determine priority of your workday
• Use a daily action plan to allocate time and energy
• Remain focused and act more decisively when priorities shift
• Become more assertive and strategic in your communication
• Manage interruptions and conflicts with greater ease
• Utilize the right tools to balance and manage tough choices
• Learn stress survival techniques to help you balance work and life when you must make tough choices you face every day

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Areas Covered

Define Chaos within Your Control
• Identifying sources and how to handle stress in workplace
• Understanding organizational culture & impact on managers and employees
• Assessing the impact your decisions have on key stakeholders

Thinking and Decision Making
• Identifying the real/root cause of a problem or Issue
• Generating multiple, creative ideas quickly
• Organizing ideas in order to firmly grasp critical components of a problem
• Applying one identification tool for analysis
• Tools: Fishbone, mind maps, affinity diagrams

Priority Planning
• SWOT analysis: determining priorities
• GAP analysis: assessing the current situation vs. the desired outcome
• Risk analysis: evaluating impact and related risks
• Priority matrix: using importance and urgency model to determine and validate priorities

Plan Daily Work
• Daily scheduling action plan: allocating time and energy for the most important priorities
• Time estimate: accurately estimating how long it takes to complete your critical tasks
• Interruption log: identifying “necessary” vs. “unnecessary” interruptions

Assertive Communication
• Understanding assertive communication skills vs. strategic communication under pressure
• Responding assertively and strategically when managing shifting priorities, interruptions and conflict
• Developing an “I” statement to use when provoked or presented with a difficult situation

Learning Objectives

• Reduce, clarify and eliminate chaos within your control
• Identify, analyze and determine priority of your workday
• Use a daily action plan to allocate time and energy
• Remain focused and act more decisively when priorities shift
• Become more assertive and strategic in your communication
• Manage interruptions and conflicts with greater ease
• Utilize the right tools to balance and manage tough choices

WHO WILL BENEFIT

• Executives
• Managers
• Teams
• Management Consultants

SPEAKER

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include such organizations as Microsoft, Visa International, the Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries.

He has published numerous articles in the fields of project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His McGraw-Hill book, "90 Days to a High-Performance Team", is replete with hands-on tools, templates and checklists which managers use effectively everyday to improve performance.

He has appeared hundreds of times on radio and television interview programs to discuss project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.

Chris has distinguished himself professionally by serving Corporate America as manager and trainer of project management, IT, sales, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation. He has assisted these organizations in developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.

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