This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HRCI.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
This program is valid for 1 PDCs for the SHRM-CPSM or SHRM-SCPSM.
Managers who coach their people become known as good managers to work for, developers of talent, and achievers of business results. They also become better leaders in the process.” -Jack Welch, Former CEO General Electric
Are your people working harder yet performance is still below par? When a leader spends too little time managing performance, here’s what happens. Small sparks turn into creeping flames that, if not doused, quickly grow into raging fires. Work starts slipping through the cracks. Resources are squandered. Deadlines are missed. You’re constantly playing catch up.
Good managers regularly keep each member of their group or team informed about his or her work performance. If this is not done then you probably are going to have problems of employee frustration and low morale, customer complaints or dissatisfaction and unfortunately, more of your time fixing problems rather than getting your work done.
However, many managers are uncomfortable with discussing performance issues with employees. This webinar will give you the tools to:
Start building your coaching muscles now. When you provide coaching that is positive, constructive, and reinforcing, it will motivate and engage your employees to strive for high performance and productivity.
Why Should You Attend
The coaching process is central to performance management. Coaching refers to the management activity that creates the climate and the context that motivates individuals and teams towards high performance and productivity.
Coaching skills are essential to the job performance of every manager regardless of the kind of work involved. Coaching is a highly, visible and positive demonstrations of your leadership. It signals to all employees that you will not accept or tolerate sub-standard performance from members of your group.
Coaching is a test of a manager’s ability to reinforce desirable behavior, resolve poor performance, provide support and encouragement, and stimulate individuals to strive for excellence in work.
The giving and receiving of feedback is the heart of coaching. There are two types of feedback. Positive feedback is given when an employee’s performance meets or exceeds the manager’s or supervisor’s expectations. It empowers employees to continue to put forth their best efforts.
Constructive feedback is given to bring below par performance up to standards without alienating the employee or creating other performance problems. It is a problem-solving discussion directed toward improving some aspect of an employee’s work performance.
Areas Covered in this Webinar
The areas covered in this webinar are:
There is a right way to coach and a great many wrong ways. This coaching skills training will cover the coaching process and its most important component- positive and negative feedback - as well as how to handle a variety of job performance issues with confidence and skill.
Who Will Benefit
CEO’s, COO’s, VP of Human Resources, Chief Learning Officer, Directors, Project Managers, Operation Managers and Supervisors, Team Leaders, Human Resources Professionals.
Marcia Zidle is board certified executive coach based in Dallas Texas. Marcia Zidle, The Smart Moves Coach, helps companies target and implement their elephants – the highest pay-off activities – that will produce the results they want. In In other words, she works with business leaders and their teams to get on the right track, stay on the right track, and avoid getting side tracked in their drive for high performance – high profitability – high purpose
Marcia has over 25 years of management, business consulting and international experience in the areas of business strategy and management; personal and team leadership; talent engagement and development, As a Board Certified Business and Executive Coach, she works with savvy entrepreneurs, CEO’s, executives, and management teams to grow their companies AND make a difference in their world. They want to move up to the next level – ahead of their competition – into new areas – over and around obstacles – beyond business as usual – towards building a solid leadership foundation for growth.View all trainings by this speaker