- OVERVIEW AND WHY SHOULD YOU ATTEND
- AREAS COVERED AND LEARNING OBJECTIVES
- WHO WILL BENEFIT
Managers who coach their people become known as good managers to work for, developers of talent, and achievers of business results. They also become better leaders in the process.” -Jack Welch, Former CEO General Electric
Are your people working harder yet performance is still below par? When a leader spends too little time managing performance, here’s what happens. Small sparks turn into creeping flames that, if not doused, quickly grow into raging fires. Work starts slipping through the cracks. Resources are squandered. Deadlines are missed. You’re constantly playing catch up.
Good managers regularly keep each member of their group or team informed about his or her work performance. If this is not done then you probably are going to have problems of employee frustration and low morale, customer complaints or dissatisfaction and unfortunately, more of your time fixing problems rather than getting your work done.
However, many managers are uncomfortable with discussing performance issues with employees. This webinar will give you the tools to:
- Improve Poor or Managerial Performance that will focus the employee on the performance problem; uncover the “real “reasons, and jointly agree upon specific actions to solve the problem.
- Change Poor Work Habits such as inappropriate dress, improper use of the telephone, lateness, etc. You’ll need to handle it immediately before it spreads to the rest of the workgroup.
- Recognize Good Performance that will motivate to higher performance as well as maintain improved performance and avoid slippage back to old ways
Start building your coaching muscles now. When you provide coaching that is positive, constructive, and reinforcing, it will motivate and engage your employees to strive for high performance and productivity.
why should you attend
The coaching process is central to performance management. Coaching refers to the management activity that creates the climate and the context that motivates individuals and teams towards high performance and productivity.
Coaching skills are essential to the job performance of every manager regardless of the kind of work involved. Coaching is a highly, visible and positive demonstrations of your leadership. It signals to all employees that you will not accept or tolerate sub-standard performance from members of your group.
Coaching is a test of a manager’s ability to reinforce desirable behavior, resolve poor performance, provide support and encouragement, and stimulate individuals to strive for excellence in work.
The giving and receiving of feedback is the heart of coaching. There are two types of feedback. Positive feedback is given when an employee’s performance meets or exceeds the manager’s or supervisor’s expectations. It empowers employees to continue to put forth their best efforts.
Constructive feedback is given to bring below par performance up to standards without alienating the employee or creating other performance problems. It is a problem-solving discussion directed toward improving some aspect of an employee’s work performance.Click to View the Pricing Plan
The areas covered in this webinar are:
- Introduce a performance management model and where coaching fits in
- Identify the “5 D’s” feedback process to improve performance and work habits
- Review the 5 reasons for poor or unsatisfactory performance and how to address them.
- Understand why it’s important to keep the message “clean” when giving positive feedback
- Learn the major steps of performance coaching that result in a series of specific questions and actions
- Use effective follow-up actions if the poor performance is not corrected sufficiently and how to get it back on track.
There is a right way to coach and a great many wrong ways. This coaching skills training will cover the coaching process and its most important component- positive and negative feedback - as well as how to handle a variety of job performance issues with confidence and skill.
WHO WILL BENEFIT
CEO’s, COO’s, VP of Human Resources, Chief Learning Officer, Directors, Project Managers, Operation Managers and Supervisors, Team Leaders, Human Resources Professionals.
This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HRCI. The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
This program is valid for 1 PDCs for the SHRM-CPSM or SHRM-SCPSM.
Marcia Zidle is board certified executive coach based in Dallas Texas. Marcia Zidle, The Smart Moves Coach, helps companies target and implement their elephants – the highest pay-off activities – that will produce the results they want. In In other words, she works with business leaders and their teams to get on the right track, stay on the right track, and avoid getting side tracked in their drive for high performance – high profitability – high purpose
Marcia has over 25 years of management, business consulting and international experience in the areas of business strategy and management; personal and team leadership; talent engagement and development, As a Board Certified Business and Executive Coach, she works with savvy entrepreneurs, CEO’s, executives, and management teams to grow their companies AND make a difference in their world. They want to move up to the next level – ahead of their competition – into new areas – over and around obstacles – beyond business as usual – towards building a solid leadership foundation for growth.View all trainings by this speaker
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Thank you for the spreadsheet webinar. The webinar was informative and helpful. Although many of the concepts are known and understood by Industrial and Process Engineers, it is always helpful to have a straightforward review. The spreadsheet will be beneficial in being able to help identify areas of risk and areas that may require some attention.
Benchmark Electronics , ******** Engineer
This was a very informative session, it did help my company by raising awareness in areas we lack policies. The only thing I would suggest get added to the session is direct information relating to Accounting, ex. Taxation rules for record retention as they are some records which a company is required to keep indefinitely.
First MCO, ***** Manager
Overall I found the video conference well organized and very informative. The presenter, Ronald Adler, was certainly extremely knowledgeable and presented the subject matter in a well organized, direct and succinct manner. Afford the attendee the ability to track and record paid attendance/activity without a lot of tracking and follow up in order to gather the necessary information required to record the CPEs earned and paid for.
Dynamic Marketing Systems, VP Finance & Human Resources
As this was our first experience, we did not know what to expect. I believe the webinar was informative and to the point, and explained to us the purpose of the I-9, and how the company can be affected by an audit. It really motivated us to review our files and bring them up to date.
Young Transportation, ****Coach****
I have participated in several webinars hosted by Compliance Global on various H&S topics. They are always precise, technologically-oriented, and easy to use and partake in to further my knowledge of current Health and Safety regulations and topics.