Scott Adler speaker of compliance global

06
Monday
June, 2016

Speaker: Scott Adler
Duration: 90 Minutes
Product ID: 700171

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Tapping into Organizational Creativity: Using Guiding Principles to improve process and performance.

When performance troubles arise, organizations typically focus in on the problems associated with inhibiting performance and create a “to do” list aimed at alleviating the problems that have been identified. All too often these solutions come from the top of the organization with a directive to the front-line staff to implement the solutions they’ve been given. Also all too often, these solutions are half-measures that, even if they have a short-term impact, prove to be unsustainable and the performance issues end up recurring.

There is a better way.

Solving problems has to have a context. Otherwise you simply solve a problem and end up in the same place where you started. That’s why, from the front-line staff’s perspective, things seem to be changing all the time and yet the core problems continue.

Most of the deeply held, intransigent performance problems we face organizationally are complex and involve multiple departments (or silos) within the organization. This complexity has different forms and it makes solving these problems so difficult:
1.Dynamic complexity: Cause and effect are distant in time and space
2.Social complexity: Diverse stakeholders with different agendas and worldviews
3.Generative complexity: Emergent realities where solutions from the past don’t fit

In the face of this complexity, the very concept of problem solving is an impediment. It can lead us to think solely about fixing something that is broken. It can lead to imposing solutions from the past. It can lead us to think about current reality as an adversary rather than an ally. But none of these arises necessarily if we see problem solving as part of a larger process of creating what we truly want.

Creating what our organizations really need and want is more than merely eliminating what we don’t want. This creation must be guided by leadership but owned by those on the front lines. The use of guiding principles, developed by leadership and utilized by the front lines in improvement efforts strikes the balance of creation, problem solving, staff engagement and process ownership.

Principles of rights are an effective tool to create what you want for your organization or department. This webinar will show you what guiding principles are, why they matter, and how to develop and utilize them for the areas of improvement your organization is focused on. Examples for different organizational areas, in both inpatient and ambulatory care services, are included.

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Scott Adler speaker of compliance global

17
Tuesday
March, 2015

Speaker: Scott Adler
Duration: 90 Minutes
Product ID: 700013

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The Seven Habits of Highly Effective Emergency Departments

In most hospitals, more than half of all patients on the inpatient units come via the Emergency Medical Services. If the front door of the hospital doesn’t facilitate great care and a great patient experience (for those discharged as well as admitted), it can be very difficult to recover. Unfortunately, stories about struggling EDs have become the rule rather than the exception across the United States. Additionally, these struggles are only exacerbated by the increased volume finding its way to the ED after the implementation of the Affordable Care Act. Throughput (length of stay), door-to-doc times, patient and staff engagement, left without being seen (LWBSs), elopements, inpatient holds, and diversion hours frustrate clinical staff and administration alike. While there are numerous methodologies that can be used to address these issues (Lean, Six Sigma, etc.), it is important to recognize that regardless of the way in which the problems are addressed there are only a handful of habits that are required for an ED to be successful.

Bringing these habits to life requires changing old habits—both organizationally and in the ED. There are two essential aspects of change that must be adhered to if an ED is able to successfully acquire these seven habits—engaging front-line caregivers in the design and considering the ED as a system, not a series of discreet steps. This webinar will walk the participants through the technical aspects of creating a high-performing ED as well as the addressing importance of the cultural aspects of caregiver engagement.

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Moving from an Operational Manager to a Strategic Leader

Speaker: Chris DeVany

Time: 01:00 PM EDT | 10:00 AM PDT
Location: New York

Logistics Channel Incoterms Standards

Speaker: Dr. Rossano V. Gerald

Time: 01:00 PM EDT | 10:00 AM PDT
Location: New York

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+1.516.900.5506

michael@complianceglobal.us

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